Shipping Policy

At ViorPets we are committed to providing a smooth and reliable shopping experience. We proudly offer free shipping on all orders within our supported shipping regions.

Shipping Locations

We currently ship to customers in:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand

Delivery Times

Below are our estimated shipping and delivery timelines:

Order Cutoff Time

5:00 PM EST (Eastern Standard Time)

Orders placed after this time will be processed on the next business day.

Order Handling Time

1–3 business days (Monday–Friday)

After your order is processed, it will be shipped through one of our trusted carrier partners.

Transit Time

5–10 business days (Monday–Friday)

Estimated Delivery Time

6–13 business days total

Please note that shipping times are estimates and may vary due to holidays, weather conditions, customs delays, or carrier-related issues.

Carrier Services

We work with reliable shipping partners, including:

• USPS
• UPS
• FedEx
• DHL

Shipping Costs

Free Shipping

We offer free shipping on all orders within our supported regions with no minimum purchase required.

International Shipping

For countries outside our free shipping zones, shipping costs (if available) will be calculated at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking link.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will do our best to resolve the issue quickly.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Information

Store Adress: 3115 Saint Lawrence Ave, Reading, PA 19606 United States

Store Email: info@viorpets.com

Store Phone: +1 610-460-0259

Customer Service Hours: Monday to Friday: 9:00AM-5PM(EST)

We do try our best to reply to your e-mail within 1-2 business days